Quintessentially Wine

All wines and spirits are offered subject to availability and remain the property of Quintessentially Wines or its associates until payment is received in full.

On acceptance of your application for a place at a Tasting or Dinner event, we will despatch tickets which you are requested to bring with you. Customers are requested not to bring children or pets to tastings.

Quintessentially Wine is a UK company and any dispute or claims that arise from using this Website must be made and settled under UK law.

In the unlikely event that we have run out of an item on your order, we will endeavour to contact you to arrange a replacement. However, at peak times of the year, we do reserve the right to replace out of stock items with another of equal or greater value.

We make every effort to ensure that the information on this website is accurate and current; however Quintessentially Wine www.quintessentiallywine.com provide this web site and its contents on an "as is" basis and make no (and expressly disclaim all) representations or warranties of any kind with respect to this website and its contents. Quintessentially Wine and www.quintessentiallywine.com also reserves the right to change price and availability information without notice. In other words, sometimes we make mistakes.

We shall not be liable for any delay in delivering your wine if that delay or failure is caused by circumstances beyond our control such as, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, fire, flood, storm or Act of God, failure of ISP or telecommunications provider in connection with the performance of this Agreement.

Quintessentially Wine may change or add to these terms and conditions for security, legal or regulatory reasons. We will not use this right to vary the terms of any special offer that applies to you.

Relevant United Kingdom law will apply to these terms and conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction.

Payment
All our payments are by credit card, usually over the phone. Payment will be taken on confirmation of your order. Cheques will be accepted in certain circumstances, but goods cannot be despatched until the cheque has cleared with our bank.

For further information contact us on:
Phone: +44 (0) 207 758 3300
Fax: +44 (0) 207 439 0504

We are happy to accept all major credit cards (Visa, Mastercard, American Express, Diners and JCB as well as Switch). Credit cards are always debited in UK pounds sterling.

Prices listed are per bottle unless otherwise stated. They are subject to currency and market fluctuations, changes in duty and VAT, as well as stock remaining unsold.

All personal details are kept STRICTLY confidential and are NOT shared with any other party (including those outside of the EEA).

To allow us to deliver your order efficiently and for your convenience in reordering we collect the following details from you when you place your order:

your name, address and delivery address
your e-mail address (your order confirmation is sent here) and telephone number
whether or not you wish to receive more information from Quintessentially Wine.

If you currently receive mailings from us and no longer wish to do so, you can opt out by:

Either contacting us by phone on +44 (0) 207 758 3300
Fax +44 (0) 207 439 0504
Or by email to: kirsty@quintessentiallywine.com

Damaged Goods
Should a wine be damaged in delivery we will gladly offer a replacement or full refund. Notification can be by telephone, post, fax, or email within three working days of delivery.

Faulty Goods
If a wine is found to be corked or faulty we will be happy to offer a replacement or credit. Notification must be given to us within 3 working days of delivery. However in the case of rare or older vintages and fine wines, this will not apply. You will be informed before purchase if this applies to a wine.

Incorrect Goods Delivered
On the rare occasions this happens we offer a refund or replacement of the incorrect goods, on return of the bottle(s) in question. Notification must be given to us within 7 working days of delivery.

En Primeur Cancellations
En Primeur orders can only be cancelled within 7 working days of placing the order. A full refund of the purchase price of the wines will be given on receipt of formal notification in writing of cancellation of the order. Due to the unique nature of En Primeur sales we regret that orders cannot be cancelled after this time.

Cancelling your order
For your complete peace of mind, you may cancel your order within 7 working days of receipt of goods. A refund excluding return postage & packaging will be given, provided that the goods remain in good condition and that the request to cancel is received in writing to Kirsty Bridge, Carlisle Street, London, W1D 3BR. Any cancelled order will be refunded within 30 days.

Tasting and Dinner Tickets
In the event of cancellation full refunds will only be given if we are notified at least 28 days before the date of the event. Refunds will only be given after this time if we are able to re-sell your tickets.

All Sale or Return orders must include a minimum of £300 of Wine, Champagne, Port or Spirits
A maximum of 20% of the original order quantity can be returned
All goods must be in a re-saleable condition otherwise no credit will be given
A collection charge of £10.00 per order will be applied to all sale or return orders

Please notify us of the details of items and remaining quantities prior to collection. For any further information please contact info@quintessentiallywine.com

Delivery
Delivery is £15.00 per delivery regardless of how many cases you order, but delivery is free on every order over £180.00 to the same address. Additional charges will be payable for deliveries to more than one address. We will deliver your wine to anywhere in the United Kingdom mainland. (including Northern Ireland, the Scottish islands, the Scilly Isles and the Isle of Wight, though these areas may be subject to additional delivery charges.)

We normally deliver Monday to Friday, 9.00am to 5.00pm. You can advise us of an alternative place to deliver, or leave your wine if you will not be in when we deliver your order, but this must be done at the time of order.

If you prefer to have the wine delivered to you in person, we will of course do so. If you are not there the driver will leave a card for you to arrange a more convenient delivery time.

Availability
Wine is an agricultural product and runs out from time to time. If you order a mixed case of wines, we may, in very rare circumstances, have to replace a wine. We promise that we will only ever replace. If you ever have cause to disagree with our choice of replacements, we will give you a credit for any of the bottles that we have switched, no questions asked.

Age Restriction
We won't sell wine to anyone who isn't 18 years old or over. Sorry, but that's the law. By placing an order you confirm that you are at least 18 years old. We will ask you your age and date of birth for our records. Please don't be offended, but in order to ensure yourself and Quintessentially Wine are protected under the law, we must ask for this information.

If you are buying a case of wine as a gift - the recipient must also be over 18 years old.

If our couriers are in any doubt about the age of the recipient on delivery, they will request some form of ID. If the person receiving the wine is unable to produce appropriate ID, unfortunately our couriers will be unable to leave the wine.

Warranties
We warrant that the wines will be of satisfactory quality and fit for their general purpose.

Limitation of liability Nothing in these Terms and Conditions shall exclude Quintessentially Wine from liability for personal injury or death caused by its negligence.

We will not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

loss or damage was not foreseeable to both parties when the contract was formed;
loss or damage was not caused by any breach on the part of the supplier;
loss or damage relates to business and/or non-consumers.

Alcohol should be consumed in moderation.
A case of wine is heavy so extra care should be taken when lifting it. If you are concerned about the weight we advise that you transfer the bottles 1 or 2 at a time.
Red wine in particular may cause staining if spilt so extra care should be taken
Sparkling wines and champagnes can be volatile due to the build up of gasses. Extra care should be taken when opening these.

Privacy
By providing your details to Quintessentially Wine you consent to our maintaining, recording, holding and using the information you give Quintessentially Wine at the time of ordering to process your orders, to improve our service to you and inform you of promotions. All data is collected lawfully and maintained in accordance with the Data Protection Act 1998.

Quintessentially Wine takes your privacy very seriously and will not pass your details to any third party without your permission, other than where we have to do so to get your wine to you, e.g. our delivery company. From time to time, Quintessentially Wine may send information about discounts, personalised offers on wine and champagne, and exclusive deals, unless you have told us not to do so.